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Testimonials

A great initiative! It is essential to have a professional certificate in retail banking

A great initiative! It is essential to have a professional certificate in retail banking.

Itaú Unibanco, Brazil

Head of Competitive Intelligence

A programme that gives an in-depth understanding of how a retail bank should operate

Michael Lafferty and his team have shown great tenacity and commitment over the past few years to get retail banking recognised as a professional qualification. The programme is based on three levels which are a true reflection of the essential skills needed by a retail banker, not only in South Africa, but internationally.  For the first time there is a programme which gives an in-depth understanding of how a retail bank should operate and that one of its core values should be the client relationship.

Nedbank has been participating in the programme for the past two years with 128 graduates already through including our subsidiaries in the Rest of Africa whilst our alliance partner Ecobank also nominated participants. The curriculum, Faculty members and facilitators are of the highest standards and share their wealth of knowledge and experience in Retail banking with the participants.  Nedbank is looking forward to continued participation in this exciting and informative programme as we build deep banking skills in our staff.

Ingrid Johnson

Group Managing Executive: Nedbank Retail and Business B

We applaud the pioneering initiative of developing a globally accredited retail banking qualification

At Ecobank, we believe our people are our greatest asset. We are therefore in collaboration with the Retail Banking Academy to empower our pool of over 1,200 branch managers with the competencies required to deliver world class client-based retail banking services to over 10 million customers across Africa . We therefore applaud Lafferty's pioneering initiative of developing a globally accredited retail banking qualification, combining a comprehensive curriculum including retail banking, professional and managerial competencies.

We believe that continuing professional development is integral to our ultimate objective of ensuring that our staff have all the necessary skills to deliver excellent customer service.

Patrick Akinwuntan

Group Executive Director - Domestic Bank, Ecobank

The RBA curriculum, its facilitators and the structure of the programme are second to none

Lafferty Group has been instrumental in bringing the retail banking agenda to the forefront. The RBA curriculum, its hand-picked facilitators and the structure of the program are second to none in the financial industry education space. With a focus on sharing of global and regional best practices, coupled with the fact that participants are awarded an international certification of the highest repute, it is a win-win proposition for students, the sponsoring organisation and the RBA.

At ADCB we take pride in investing in our people and taking the lead across the region in partnering with the RBA since its inception was a logical outcome of our ideology. A number of our executives have already obtained the prestigious ‘Certified Retail Banker’ title and many more are expected to obtain the title in 2014. We will continue to partner with the RBA to build a cadre of world-class Retail Banking professionals.

Arup Mukhopadhyay

EVP, Head - Consumer Banking, ADCB

A holistic view of the entire retail operation is key for any passionate retail banker – and that is exactly what this couse offers

A holistic view of the entire retail operation is key for any passionate retail banker – and that is exactly what this couse offers.

Nedbank

Associate Member

Practical and focused on the issues we face as a retail bank

Clearly this is more than just an ordinary academic training programme, but rather more practical and focused on the issues we face as a retail bank.

Gulf Bank, Kuwait

Executive Manager - Consumer Banking

Congratulations on producing such an educational and inspiring programme

Congratulations on producing such an educational and inspiring programme put together by experienced professionals.

Millenium bcp, Portugal

Credit Division Executive