Back to Top

Terms and conditions



It is recommended that e-learning courses be taken in order. You will not be eligible for the Certified Retail Banker designation until all three courses, Retail Banking I, Retail Banking II and Retail Banking III have been completed, their respective examinations have been passed successfully, and your annual designation membership has been paid. RBA reserve the right to change elements of a contract terms and conditions at any time, after it has been agreed with the client to adapt a long-term contract if the circumstances around it change. By entering into a contract with RBA, you agree to abide by the most recent version of your contract terms and conditions. It is RBA’s responsibility to inform you when changing contracts’ terms and conditions.

Registration Fees:

Registration fees include online access to course materials and exams.


Payment in full: Payment must be received prior to the start of the course. Retail Banking Academy retains the right to withhold course enrolment, distribution of course materials and certification until an invoice is paid.

Payment in instalment: By choosing our instalment plan, you agree to our terms and conditions and authorise Retail banking Academy Limited to retain your card details securely via PayPal and reference these details to process future payments as per our agreement. To cancel or amend your payment frequency please contact RBA support team at


Candidates who register for an examination but cancel or do not write the examination will be permitted to carry forward their registration to the next available examination date. No refund will be given. Cancellations must be received in writing or by email and will not be accepted over the phone. Eligibility to enter the exam is valid for one year from registration date.

Course fees are non-refundable.

Data Protection:

We are committed to protecting your privacy. The information you have provided upon registration to our courses will be safeguarded by the Retail Banking Academy who may also use your data to keep you informed of relevant products and services. By using our services you agree to the use of the data that we collect in accordance with our Privacy Policy - please refer to it page for more information. If you object to being contacted, please contact: