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The Retail Banking Academy operates a global network of approximately 5,000 secure, high-quality examination centres worldwide. The computer-based on-demand system is designed to provide a consistent testing experience no matter where in the world you take your examination, ensuring that the Academy’s assessment process can be proven to be valid, reliable and fair.
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Candidate Appeals Procedure
As a candidate you can appeal if you believe that the Retail Banking Academy has not upheld its assessment procedure properly. However, you cannot appeal against the professional judgement of the examiners. It should be noted that multiple choice responses are machine marked. As a matter of course, the scores for essay questions will have been marked by two independent examiners, if the total score for the paper was within three marks or less of a pass or a distinction.
Note: The fee for appeals is US $50 and this will be refunded if your appeal is upheld.
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