Back to Top

Update to our privacy policy


As of 9 October 2015, we have updated a section of our privacy policy in the sharing and disclosure section of information that Retail Banking Academy Ltd collects. If you would like to unsubscribe from RBA marketing emails, then please email us at and allow one calendar month for us to update our database. (“the website”) is owned by the Retail Banking Academy Banking Limited (“Retail Banking Academy Ltd”; “we”; “us”; “our”) which is for the purposes of the United Kingdom Data Protection Act 1998 (‘the Act’) the Data Controller and is situated at One Lyric Square, London W6 ONB, England. The Act gives United Kingdom users the right to access information that is held about them. Any access request may be subject to a fee of up to £15.00 sterling to meet the Retail Banking Academy Ltd‘s administration costs in providing details of the information that the Retail BankingAcademy Ltd holds about the requesting user.

The Retail Banking Academy Ltd operates the website located at the URL which is an online resource for retail bankers, hereinafter referred to as the “Retail Banking Academy Ltd Services”. This policy applies to a “Visitor” (which means a person who browses the website, but is not a member) or a “Member” (which means a person who has been accepted by the Retail Banking Academy Ltd as a registered e-learning member to the website). The term “User” refers to a Visitor or a Member.


As part of the registration process for the website, prospective members will complete an enquiry form which requests personal information, including such things as:

  • Name of the Member; 
  • Last name of the Member; 
  • Email address; 
  • Company Name and Job Title; 
  • Telephone Number. 


Other information submitted by Members to Retail Banking Academy Ltd

Retail Banking Academy Ltd collects Member-submitted account information such as name and e-mail address, to identify Members and send notifications related to the use of and promotion of the website and other Retail Banking Academy Ltd services. During the verification process additional information is required but this information is not recorded by Retail Banking Academy Ltd. Only the outcome of the verification process will be stored. The Retail Banking Academy does not store or share financial information with 3rd parties.


Information not directly submitted by Users to Retail Banking Academy Ltd

Retail Banking Academy Ltd also collects some information from users that is not personally identifiable, such as your IP address. This information is gathered from all Users.


Information that Users do not submit to us

Retail Banking Academy Ltd logs non-personally identifiable information including IP address, profile information and aggregate user data from Users.This data is used for security purposes to manage the website, track usage and improve Retail Banking Academy Ltd services.


Sharing of the information this website gathers and/or tracks

Unless you have given your express permission or you are expressly informed otherwise, we do not sell, rent, share, trade or give away any of your personal information, unless required by law or for the protection of your membership. However, the Retail Banking Academy Ltd may share profile information and aggregate usage information in a non-personally identifiable manner with third parties in order to present to Members and other Users of Retail Banking Academy Ltd Services more targeted products and services. In such situations the Retail Banking Academy Ltd will never disclose information that would personally identify you. For our service to be of most benefit to you we may be asked to share confirm or disclose data items such as your location by another Member or a Partner Site (as defined in our Terms and Conditions) jointly referred to as Retail Banking Academy Ltd Users. All such data will be communicated always subject to our agreements with Retail Banking Academy Ltd Users.



The Retail Banking Academy Ltd website may contain links to other websites. This includes links that are placed there by Retail Banking Academy Ltd such as in advertisements. Retail Banking Academy Ltd is not responsible for the privacy practices of any other website or service. Users should be aware of when they leave the website, and should read the privacy policies of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Retail Banking Academy Ltd .


Cookies and tracking software

We use “cookies” and other types of tracking software in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified.

We may use the information provided by cookies to analyse trends, administer the website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

Our website requires the use of cookies in order to work at its best. If you do not wish these cookies to be used then please note that you may not experience our site working to their best effect.


Third-party advertising

Advertisements appearing on this website may be delivered to users by the Retail Banking Academy Ltd or one of its web advertising partners. A web advertising partner may set cookies. These cookies allow the ad network to recognise your computer each time they send you an online advertisement. In this way, the ad network may compile information about where you, or others who are using your computer, saw their advertisements and determine which advertisements are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. This privacy statement covers the use of cookies by the Retail Banking Academy Ltd and does not cover the use of cookies by any advertisers.



The account of every Member is protected by a member-created password and other security questions. While we cannot guarantee the security of Member account information, the Retail Banking Academy Ltd takes reasonable precautions to protect the information of its Members, as well as information collected from other Users. We use industry standard or better measures to protect all information that is stored on our servers and within our database. We limit the access to this information to those employees who need access to perform their job function such as our customer service personnel and technical staff.


Sharing and disclosure of information that the Retail Banking Academy Ltd collects

Except as otherwise described in this privacy statement, the Retail Banking Academy Ltd will not disclose personal information to any third party unless we have your express permission or we believe that disclosure is necessary: (1) to comply with any laws, rules or regulations of duly constituted governmental authorities; (2) to respond to a subpoena, search warrant or other legal process received by the Retail Banking Academy Ltd , whether or not a response is required by applicable law; (3) to enforce the Retail Banking Academy Ltd ’s Terms of Use or to otherwise protect the legal rights of the Retail Banking Academy Ltd ; or (4) to protect the security or safety of members of the public and Users. The Retail Banking Academy Ltd reserves the right to transfer personal information to: (i) a successor in interest that acquires rights to that information as a result of (a) the sale of Retail Banking Limited or (b) a sale of substantially all of the assets of the Retail Banking Limited, or (ii) any member of the Retail Banking Academy Ltd group of companies which means the Retail Banking Limited’s subsidiaries, the ultimate holding company and its subsidiaries as defined under English law.


Changes in our privacy policy

If we change our privacy policy, we will post those changes on the website so Members and other Users of the Retail Banking Academy Ltd website are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we are going to use Members’ or other Users’ personally identifiable information in a manner different from that stated at the time of collection, we will notify those Members and users via e-mail or by placing a prominent notice on the website.

Contacting Retail Banking Academy Ltd

If you have any questions about the security of the website, please contact us at


All News