www.retailbanking-academy.org (“the website”) is owned by the Retail Banking Academy Banking Limited (“Retail Banking Academy Ltd”; “we”; “us”; “our”) which is for the purposes of the United Kingdom Data Protection Act 1998 (‘the Act’) the Data Controller and is situated at One Lyric Square, London W6 ONB, England. The Act gives United Kingdom users the right to access information that is held about them. Any access request may be subject to a fee of up to £15.00 sterling to meet the Retail Banking Academy Ltd‘s administration costs in providing details of the information that the Retail BankingAcademy Ltd holds about the requesting user.
The Retail Banking Academy Ltd operates the website located at the URL www.retailbanking-academy.org which is an online resource for retail bankers, hereinafter referred to as the “Retail Banking Academy Ltd Services”. This policy applies to a “Visitor” (which means a person who browses the website, but is not a member) or a “Member” (which means a person who has been accepted by the Retail Banking Academy Ltd as a registered e-learning member to the website). The term “User” refers to a Visitor or a Member.
As part of the registration process for the website, prospective members will complete an enquiry form which requests personal information, including such things as:
- Name of the Member;
- Last name of the Member;
- Email address;
- Company Name and Job Title;
- Telephone Number.
Other information submitted by Members to Retail Banking Academy Ltd
Retail Banking Academy Ltd collects Member-submitted account information such as name and e-mail address, to identify Members and send notifications related to the use of and promotion of the website and other Retail Banking Academy Ltd services. During the verification process additional information is required but this information is not recorded by Retail Banking Academy Ltd. Only the outcome of the verification process will be stored. The Retail Banking Academy does not store or share financial information with 3rd parties.
Information not directly submitted by Users to Retail Banking Academy Ltd
Retail Banking Academy Ltd also collects some information from users that is not personally identifiable, such as your IP address. This information is gathered from all Users.
Information that Users do not submit to us
Retail Banking Academy Ltd logs non-personally identifiable information including IP address, profile information and aggregate user data from Users.This data is used for security purposes to manage the website, track usage and improve Retail Banking Academy Ltd services.
Sharing of the information this website gathers and/or tracks
Unless you have given your express permission or you are expressly informed otherwise, we do not sell, rent, share, trade or give away any of your personal information, unless required by law or for the protection of your membership. However, the Retail Banking Academy Ltd may share profile information and aggregate usage information in a non-personally identifiable manner with third parties in order to present to Members and other Users of Retail Banking Academy Ltd Services more targeted products and services. In such situations the Retail Banking Academy Ltd will never disclose information that would personally identify you. For our service to be of most benefit to you we may be asked to share confirm or disclose data items such as your location by another Member or a Partner Site (as defined in our Terms and Conditions) jointly referred to as Retail Banking Academy Ltd Users. All such data will be communicated always subject to our agreements with Retail Banking Academy Ltd Users.
Cookies and tracking software
We use “cookies” and other types of tracking software in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified.
We may use the information provided by cookies to analyse trends, administer the website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
The account of every Member is protected by a member-created password and other security questions. While we cannot guarantee the security of Member account information, the Retail Banking Academy Ltd takes reasonable precautions to protect the information of its Members, as well as information collected from other Users. We use industry standard or better measures to protect all information that is stored on our servers and within our database. We limit the access to this information to those employees who need access to perform their job function such as our customer service personnel and technical staff.
Sharing and disclosure of information that the Retail Banking Academy Ltd collects
Contacting Retail Banking Academy Ltd
If you have any questions about the security of the website, please contact us at supportTeam@rb-a.org.