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RBA Insights


A young banker working at ING Direct in Sydney has become the first internationally-recognised Certified Retail Banker (CRB) in Australia.

This certification recognises that the design, development, delivery and awarding of RBA’s professional certification programmes meets internationally recognised standards.
Hear from Michael Lafferty as he discusses his reasons for establishing the RBA, and how the academy continues to improve the standards of retail banking across the world.

We take a look at Lord Benson's definitions for a profession from 1992, and discuss how it's still relevant in 2016.

This issue covers how we’re changing the landscape of retail banking education across the world and giving you insight on the current trends affecting Retail Banking.
Profound words from Jes Staley, Barclays Group Chief Executive Officer in his 2015 Results statement, 1 March 2015.

The Retail Banking Academy has partnered with WP tutors in Nigeria, to offer you the opportunity to attend Lagos-based revision classes in preparation for your Retail Banking I examination. 


As of 9 October 2015, we have updated a section of our privacy policy in the sharing and disclosure section of information that Retail Banking Academy Ltd collects. If you would like to unsubscribe from RBA marketing emails, then please email us at and allow one calendar month for us to update our database.


In May this year, The Financial Services Professional Board in Malaysia called upon the financial services industry in the region to provide submissions for exposure draft on an industry code of ethics.

A group of senior bankers at SNS BANK N.V will prepare recommendations for presentation to their Board of Directors after completing a bespoke RBA classroom programme.

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