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RBA Insights


Fintech in China has been developing at a rapid pace, especially in the third party payments market. The mix of rapid urbanisation, regulatory developments, a massive and underserved SME market, escalating e-commerce growth, Big Data from a huge population, and an explosion in online and mobile penetration, have created a fertile ground for innovation in commerce, banking and financial services.

We all know that AI is leading the next industrial revolution, and some Western banks are pioneers in using AI to optimise banking service and CX. From an international perspective the earth is flat: we are looking forward to a splendid sparkle when the West meets the East.

The 2018 International Retail Banking-Fintech Forum will bring together experts from leading companies across the industry to share their expertise and experience.


We are pleased to announce the Certified Retail Banker Scholarship - Africa.

RBA will award 20 scholarships to the best African based retail bankers who show exceptional professional standards within their bank and community.


Our RBA Membership Meet Up in London was a great way to start the day. Breakfast, networking and a brilliant talk from ClearBank CEO, Nick Ogden.


A young banker working at ING Direct in Sydney has become the first internationally-recognised Certified Retail Banker (CRB) in Australia.

This certification recognises that the design, development, delivery and awarding of RBA’s professional certification programmes meets internationally recognised standards.
Hear from Michael Lafferty as he discusses his reasons for establishing the RBA, and how the academy continues to improve the standards of retail banking across the world.

We take a look at Lord Benson's definitions for a profession from 1992, and discuss how it's still relevant in 2016.

This issue covers how we’re changing the landscape of retail banking education across the world and giving you insight on the current trends affecting Retail Banking.
Profound words from Jes Staley, Barclays Group Chief Executive Officer in his 2015 Results statement, 1 March 2015.

The Retail Banking Academy has partnered with WP tutors in Nigeria, to offer you the opportunity to attend Lagos-based revision classes in preparation for your Retail Banking I examination. 

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