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In-bank programmes

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The Retail Banking Academy offers retail banking training, certifications and exams which can be bespoke to different banks' requirements. Programme materials and courses can, on request, be adapted and customised to the local market, and courses can often be deliverd in your local language as we have large numbers of highly qualified faculty to call on from around the word. If on a rare occasion this is not possible, we will provide a translator.

In-bank programmes can be tailored to your specific requirements, depending on the size of your organisation and the number of students you wish to put through the Retail Banking Academy Certification programmes. 


The Retail Banking Academy works with banks individually to:

  • align the programme to the bank’s objectives
  • identify the most appropriate level of the curriculum for the candidate group
  • co-ordinate with and complement existing training initiatives to avoid duplication
  • establish the best blend of classroom learning, or a combination of classroom and e-learning
  • deliver the programme with maximum efficiency within chosen blend of learning
  • provide feedback and results on the programme and candidate results




For more information about our in-bank programmes, please contact or complete the short form opposite.



 Here is the feedback we received from Ingrid Johnson, Group Managing Executive, Nedbank Retail and Business Banking

  "Michael Lafferty and his team have shown great tenacity and commitment over the past few years to get retail banking recognised as a professional certification. The programme is     based on three levels which are a true reflection of the essential skills needed by a retail banker, not only in South Africa, but internationally. For the first time there is a programme which gives an in-depth understanding of how a retail bank should operate and that one of its core values should be the client relationship.

Nedbank has been participating in the programme for the past two years with 128 graduates already through including our subsidiaries in the rest of Africa whilst our alliance partner Ecobank has also nominated participants. The curriculum, faculty members and facilitators are of the highest standards and share their wealth of knowledge and experience in retail banking with the participants. Nedbank is looking forward to continued participation in this exciting and informative programme as we build deep banking skills in our staff."