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Qualification overview

Our Academic Director, Dr Abdul Rahman gives an overview of the qualification in this short video:



CRB Qualification - Structure

Academy certification is achieved upon successful completion of three separate programmes, each one culminating in an exam:

The route to becoming a CRB

In order to describe yourself as a Certified Retail Banker and use the CRB designation, you must join RBA Membership. At each level, RBA Membership entitles you to use the corresponding letters after your name. 

 

  • Retail Banking I

Those who have passed the Retail Banking I examination are eligble to join RBA Membership and will be awarded the status of Associate Retail Banker which entitles them to the use of the letters ARB I.

  • Retail Banking II

Those who have passed the Retail Banking II examination are eligble to join RBA Membership and will be awarded the status of Associate Retail Banker which entitles them to the use of the letters ARB II.

  • Retail Banking III

Those who have passed the Retail Banking III examination are eligble to join RBA Membership and will be awarded the status of Associate Retail Banker which entitles them to the use of the letters ARB III. However, those who have passed examinations at all three levels: Retail Banking I, Retail Banking II and Retail Banking III are eligible to become Certified Members and are entitled to use the designation Certified Retail Banker and the letters CRB.


Upon successful enrolment on the programme, professional retail bankers are bound by the Retail Banking Academy’s ethical code. This is not just a retail banking training, it is a career-long commitment to recognising the importance of retail banking and developing the skills necessary to have a fruitful career in the industry.


Entrance requirements

Before you can enrol, please check that you meet these minimum entrance requirements:

  1. Have a bachelor’s or equivalent degree, or
  2. Have the equivalent professional work experience accrued prior to enrolment, part-time positions unfortunately do not qualify.

 


Code of ethics and professional conduct

We expect all of our RBA candidates, and RBA Members (Associates, Certified and Fellow) to observe the highest standards of professional conduct in their working lives and commit to the Retail Banking Academy's oath when signing up to our suite of qualification programmes.

 

RBA Code of ethics