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Candidate Appeals Procedure

As a candidate you can appeal if you believe that the Retail Banking Academy has not upheld its assessment procedure properly. However, you cannot appeal against the professional judgement of the examiners.

It should be noted that multiple choice responses are machine marked and that the scores for essay questions will have been marked twice by two independent examiners as a matter of course, if the total score for the paper was within 3 marks or less of a pass or a distinction.

The fee for appeals is US $50 and this will be refunded if your appeal is upheld.